There can be several reasons why you can't log into your account:
You've never actually created a Torah Live account.
Solution: Sign up for a new account (starting with a 7 day free trial) at: https://torahlive.com/
You've already created a Torah Live account, however you have the wrong password:
Solution: At the top right of the homepage click on "Sign in", enter your email and then click on "Forgot password" and you will receive an email to reset your password:
If the solutions above have not worked and you still cannot log in, try signing up/logging in with a different browser (if you're in Microsoft Edge for example, try signing up/logging in via Chrome).
If you're still not able to log in - please let us know so we can work with you to find a solution. We're a chat away🙂
After you've successfully signed up/logged in - we highly recommend you watch the Torah Live course on "Why Do Bad Things Happen?"