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Why do I have to log in every time?

Torah Live asking for a code on every visit? Your browser is clearing cookies. Here's how to fix it.

Written by Meir

Does Torah Live ask for a login code every time you visit, even on the same device? Your browser is probably clearing cookies between visits. Here's how to fix it in each browser.

Chrome

  1. Open Chrome and click the three-dot menu at the top right.

  2. Go to Settings.

  3. Click Privacy and security, then Cookies and site data.

  4. Turn off "Clear cookies and site data when you quit Chrome."

Firefox

  1. Click the menu button at the top right and go to Settings.

  2. Click Privacy & Security.

  3. Under Cookies and Site Data, turn off "Delete cookies and site data when Firefox is closed."

Safari on Mac

  1. Open Safari and go to Settings (called Preferences on older Macs) from the Safari menu at the top left.

  2. Click the Privacy tab.

  3. Uncheck "Block all cookies."

iPhone or iPad

  1. Open your device's Settings.

  2. Scroll down and tap Safari.

  3. Turn off "Block All Cookies."

Using a private or incognito window?

Private windows don't save cookies, so Torah Live can't keep you logged in. Switch to a regular window to stay logged in between visits.

Still asked to log in every time?

Chat with us and tell us which device and browser you're using. We'll help you figure out what's clearing your login.

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