Paying for Torah Live but seeing a lock or an upgrade message? Run through these quick checks.

Press Ctrl+R on Windows or Cmd+R on Mac. On the app, log out and log back in. That fixes it most of the time.

Open Settings → Subscription. Don't see your plan there? You're probably logged into a different account. Some people have two, like a work email and a personal one. Log out and log in with the email you pay with.

Some things come with the Educator plan only, like student workbooks, teacher guides, presentations, and the class dashboard. On a Family plan, those show a lock.

Compare what each plan includes

Message us with the email on your account. We'll check it and get you sorted.